Refund Policy

All sales are final once a file is delivered

Our designs are instant digital downloads. Because the file is delivered to you the moment your order completes, all sales are final and we do not offer refunds, returns or exchanges once a design has been downloaded or otherwise accessed.

You agree to immediate delivery

By downloading or accessing a design you confirm that you want immediate delivery and you accept that the order is then complete and non-refundable. Please check the listing — including the included formats — before you buy.

Personal use licence

Every design is licensed for personal use only: for stitching at home, for yourself, your family and friends, or as one-off gifts. Finished items made from a design are not for sale, and the design file itself may never be shared, resold or redistributed.

How to get help

If something is not right, contact us first — we would much rather fix it. Email [email protected] with your order number and a short description of the problem (for an unstitchable file, the machine and format you are using helps), and we will work with you to put it right.

We reply to every message within 2 business days.

Chargebacks

Because we are happy to help with any genuine problem, please come to us before raising a chargeback or payment dispute. Opening a dispute without contacting us — or disputing a charge for a design you have downloaded and kept — may lead to your account being suspended and any affected licences revoked while we investigate.

Consumer law

Where the mandatory consumer-protection law of your country gives you rights that override this policy, we honour them. Nothing here limits any right you cannot lawfully be asked to waive.